General Terms and Conditions

Notice: The German version of these Terms and Conditions is legally binding. The English version is for informational purposes only.

 The following agreement consists of 14 clauses and contains rights and regulations on contracts in distance selling and electronic commerce between WIENER SEIFE GmbH (hereinafter referred to as the Seller) and consumers (hereinafter referred to as the Customer) - B2C.

1. Geltungsbereich
2. Angebote und Leistungsbeschreibungen
3. Bestellvorgang und Vertragsabschluss
4. Preise und Versandkosten
5. Lieferung, Warenverfügbarkeit
6. Zahlungsmodalitäten
7. Eigentumsvorbehalt
8. Sachmängelgewährleistung und Garantie
9. Haftung
10. Widerrufssrecht
11. Rücksendungen
12. Speicherung des Vertragstextes
13. Datenschutz
14. Gerichtsstand, Anwendbares Recht, Vertragssprache

1. scope of application

1.1. Für die Geschäftsbeziehung zwischen WIENER SEIFE GmbH, Inhaberin: Sonja Baldauf, Favoritner Gewerbering 1/B, A-1100 Wien] (nachfolgend „Verkäufer“) und dem Kunden (nachfolgend „Kunde“) gelten ausschließlich die nachfolgenden Allgemeinen Geschäftsbedingungen in ihrer zum Zeitpunkt der Bestellung gültigen Fassung.The business relationship between WIENER SEIFE GmbH, owner: Sonja Baldauf, Favoritner Gewerbering 1/B, A-1100 Vienna (hereinafter ‘Seller’) and the customer (hereinafter ‘Customer’) shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2. You can reach the Seller for questions, complaints and objections on weekdays from 10:00 a.m. to 6:00 p.m. on the telephone number +43 1 600 98 41 and by e-mail at kontakt@wienerseife.at

1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activity (§ 1 KSchG). 

1.4 Deviating terms and conditions of the customer are not recognised unless the seller expressly agrees to their validity in writing.

2. Offers and service descriptions

2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogues and on the seller's websites do not have the character of an assurance or guarantee.

2.2 The availability of the goods is shown in the online shop under delivery time.

3. Order process and conclusion of contract

3.1 The customer can select products from the seller's range without obligation and collect them in a so-called shopping basket by clicking the Add to basket button. 

3.2 The customer can then proceed to complete the order process within the shopping basket by clicking the Continue to checkout button. 

3.3 The customer submits a binding offer to purchase the goods in the shopping basket by clicking the Order with obligation to pay button. Before submitting the order, the customer can change and view the data at any time. Required information is marked with an asterisk (*).

3.4 The seller then sends the customer an automatic confirmation of receipt by e-mail, in which the customer's order is listed again and which the customer can print out using the ‘Print’ function (order confirmation). The automatic confirmation of receipt merely documents that the customer's order has been received by the seller and does not constitute acceptance of the order. The purchase contract is only concluded when the seller has dispatched or handed over the ordered product to the customer within 1 - 5 days or has confirmed dispatch to the customer within 1 - 5 days with a second e-mail, order confirmation (dispatch confirmation) or sending of the invoice.

3.5 If the seller allows payment in advance, the contract is concluded when the bank details and payment request are provided. If the payment is not received by the seller within 14 calendar days after the order confirmation, despite a reminder, the seller shall withdraw from the contract with the consequence that the order shall lapse and the seller shall have no obligation to deliver. The order is then cancelled without further consequences for the buyer and seller. A reservation of the item for advance payments is therefore made for a maximum of 14 calendar days.

4. Prices and shipping costs

4.1 All prices quoted on the Seller's website are inclusive of all taxes and duties, including the applicable statutory value added tax.

4.2 In addition to the prices quoted, the Seller shall charge shipping costs for delivery. The shipping costs are clearly communicated to the Buyer on the shipping costs page and during the ordering process. Shipping costs table to indicate the additional flat-rate costs for the delivery of the goods:

4.3. In the event of an effective cancellation, the customer must bear the costs of returning the goods.

5. Delivery, availability of goods

5.1. If the product designated by the customer in the order is only temporarily unavailable, the seller shall inform the customer of this immediately in the order confirmation. In the event of a delay in delivery of more than two weeks, the customer has the right to withdraw from the contract. In this case, the seller is also entitled to withdraw from the contract. In this case, the seller shall immediately reimburse any payments already made by the customer. If advance payment has been agreed, delivery shall be made after receipt of the invoice amount.

6. Payment terms

6.1 The customer can choose from the available payment methods during and before completion of the order process. 

6.2 If payment by invoice is possible, payment must be made within 14 days without deductions after receipt of the goods and the invoice. For all other payment methods, payment must be made in advance without deductions. 

6.3 If third-party providers are commissioned with payment processing, e.g. Paypal, their general terms and conditions shall also apply, to which is expressly referred to.

6.4 In the event of late payment, the customer shall pay interest on arrears at a rate of 5 percentage points above the base interest rate.

6.5 The obligation of the customer to pay default interest does not exclude the assertion of further delay damages by the seller.

6.6 The customer is only entitled to offset claims if their counterclaims have been legally established or acknowledged by the seller. 

7. Retention of title

In the event of default, we shall be entitled to assert our rights arising from the retention of title. It is agreed that the assertion of the retention of title does not constitute a cancellation of the contract, unless we expressly declare the cancellation of the contract.

8. Warranty for material defects and guarantee

8.1 The warranty is governed by statutory provisions.

8.2 An additional guarantee only applies to the goods delivered by the seller if this has been expressly given and does not affect the statutory warranty.

9. Liability

9.1 The following exclusions and limitations of liability shall apply to the Seller's liability for damages, notwithstanding the other statutory requirements for claims. 

9.2 The Seller shall be liable without limitation insofar as the cause of the damage is based on intent or gross negligence. 

9.3. Furthermore, the seller is liable for the slight negligent violation of essential duties, the breach of which jeopardizes the achievement of the contractual purpose, or for the violation of duties, the fulfillment of which makes the proper execution of the contract possible and on which the customer regularly relies. In this case, however, the seller is only liable for the foreseeable, typical contractual damage. The seller is not liable for the slight negligent violation of any duties other than those mentioned in the preceding sentences.

9.4 The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected. 

9.5 Insofar as the Seller's liability is excluded or limited, this shall also apply to the personal liability of employees, representatives and vicarious agents.

10. Right of cancellation

10.1 Information on the right of cancellation for consumers The customer has the right to cancel the contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which the customer or a third party named by the customer, who is not the carrier, has taken possession of the goods. In order to exercise the right of cancellation, the customer must inform the seller of his decision to cancel the contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). Post address:

WIENER SEIFE GmbH
Favoritner Gewerbering 1/B
A-1100 Wien
Fax: +43 1 712 03 03
E-Mail: kontakt@wienerseife.at

The customer may use the attached sample cancellation form for this purpose, but this is not mandatory. In order to comply with the cancellation period, it is sufficient if the notification of the exercise of the right of cancellation is sent before the expiry of the cancellation period. The direct costs of returning the goods shall be borne by the customer.

Consequences of cancellation
If the contract is cancelled, the seller must refund all payments received from the customer, including delivery costs (with the exception of additional costs resulting from the customer choosing a different type of delivery than the cheapest standard delivery offered by the seller), immediately and at the latest within fourteen days from the day on which the seller receives notification of the cancellation of the contract. The same means of payment that was used for the original transaction will be used for this repayment, unless expressly agreed otherwise; under no circumstances will fees be charged for this repayment. The seller may refuse to make a refund until he has received the goods back or until the customer has provided proof that he has returned the goods, whichever is the earlier. The customer must return or hand over the goods to the seller immediately and in any case no later than fourteen days from the day on which he informs the seller of the cancellation of his contract. The deadline is met if the goods are dispatched before the expiry of the fourteen-day period. The customer shall bear the direct costs of returning the goods.
The customer shall bear the direct costs of returning the goods. The customer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Sample Form
If you wish to cancel the contract, please complete this form and return it to us.

Download Muster Widerrufsformular (PDF) 

10.2 The right of cancellation does not apply to contracts - for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

10.3 The right of cancellation expires prematurely for contracts - for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

11. Returns

11.1 Customers are requested to notify the seller of the return shipment before sending it back (+43 1 600 98 41; kontakt@wienerseife.at; www.wienerseife.at) in order to announce the return shipment. In this way, they enable the seller to allocate the products as quickly as possible. However, this notification does not affect the rights arising from the cancellation. 

11.2 Customers are requested to return the goods to the seller as a prepaid parcel and to keep the proof of posting. On request, the seller will reimburse the customer for the postage costs in advance, unless these are to be borne by the buyer. 

11.3 Customers are requested to avoid damaging or soiling the goods. If possible, the goods should be returned to the seller in their original packaging with all accessories. If the original packaging is no longer in the seller's possession, other suitable packaging should be used to ensure adequate protection against transport damage and to avoid any claims for compensation due to damage caused by defective packaging.

12. Storage of the contract text

12.1 The seller saves the contract text of the order. The GTC are available online. The customer can print out the text of the contract before submitting the order to the seller by using the print function of his browser in the last step of the order.

12.2 The seller shall also send the customer an order confirmation with all order data to the e-mail address provided by the customer.

13. Data protection

13.1 The seller processes the customer's personal data for a specific purpose and in accordance with the statutory provisions.

13.2 The personal data provided for the purpose of ordering goods (such as name, e-mail address, address, payment data) are used by the seller to fulfill and process the contract. This data is treated confidentially and is not passed on to third parties who are not involved in the ordering, delivery and payment process. 

13.3 The customer has the right, upon request and free of charge, to receive information about the personal data stored about him by the seller. In addition, he has the right to correct incorrect data, block and delete his personal data, provided that there is no legal obligation to retain such data. 

13.4 Further information on the type, scope, location and purpose of the collection, processing and use of the required personal data by the seller can be found in the privacy policy.

14. Place of jurisdiction, applicable law, contract language

14.1 The place of jurisdiction and place of performance shall be the registered office of the Seller if the Buyer is a merchant, a legal entity under public law or a special fund under public law. For all actions brought against a consumer who has his domicile, habitual residence or place of employment in Austria due to disputes arising from this contract, one of the courts in whose district the consumer has his domicile, habitual residence or place of employment shall have jurisdiction. For consumers who are not domiciled in Austria at the time the contract is concluded, the statutory places of jurisdiction shall apply. 

14.2 The law of the Republic of Austria shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods and international reference norms. If the contractual partner is a consumer, the choice of law shall not result in the consumer being deprived of the protection afforded by the mandatory provisions of the law of the country in which he has his habitual residence. 

14.3 The contract language is German.

14.4. The German version of these Terms and Conditions is legally binding. The English version is for informational purposes only.